Return and Refund Policy
We have a 28 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cleanwaves1@gmail.com. Please note that returns will need to be sent to the following address:
20 New Rd,
Porthcawl
South Wales
CF36 5DN
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cleanwaves1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cleanwaves1@gmail.com.
News, Reviews & FAQs
View all-
Wetsuit seams - Taped seams and Liquid Seams
In cold water conditions, maintaining a watertight seal is essential to prevent heat loss. To achieve this, wetsuit manufacturers often enhance seams through two additional techniques: seam taping and liquid...
Wetsuit seams - Taped seams and Liquid Seams
In cold water conditions, maintaining a watertight seal is essential to prevent heat loss. To achieve this, wetsuit manufacturers often enhance seams through two additional techniques: seam taping and liquid...
-
Wetsuit Seams - Flat Stitched, GBS - Glued and ...
Wetsuit seams play a critical role in determining the overall warmth, durability, and comfort of the suit. The two most common types of seams used in wetsuit construction are flatlock...
Wetsuit Seams - Flat Stitched, GBS - Glued and ...
Wetsuit seams play a critical role in determining the overall warmth, durability, and comfort of the suit. The two most common types of seams used in wetsuit construction are flatlock...
-
LONG TERM RIDER REVIEW - Carver CX Complete
We really stand by (and RIDE) the products we sell - non so more as Carver Surf Skates. We have been riding since since way way back.. so we thought...
LONG TERM RIDER REVIEW - Carver CX Complete
We really stand by (and RIDE) the products we sell - non so more as Carver Surf Skates. We have been riding since since way way back.. so we thought...
-
Carver Surf Skates - Inspiration, Clips and Tunes
If you need any inspiration to get out on your Carver Surf Skate - then look no futher! CARVER SURF SKATE VIDEO CLIPS The first place to check is the...
Carver Surf Skates - Inspiration, Clips and Tunes
If you need any inspiration to get out on your Carver Surf Skate - then look no futher! CARVER SURF SKATE VIDEO CLIPS The first place to check is the...